Effective: 1 March 2026 · Version 1.0
These Terms of Service (“Terms”) constitute a legally binding agreement between you and Mendly (Pty) Ltd (“Mendly”, “we”, “us”, or “our”), a company incorporated and registered in the Republic of South Africa. These Terms govern your access to and use of the Mendly platform, including our mobile application, web application, and all associated services (“Platform”).
By registering an account or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.
You must be at least 18 years of age to use the Platform. By using the Platform, you represent and warrant that you meet this age requirement.
Mendly is a technology marketplace platform. Mendly does not itself provide home services of any kind. All service agreements are entered into directly and solely between the client (“Client”) and the service provider (“Service Provider”). Mendly’s role is limited to providing the technology infrastructure that facilitates discovery, booking, communication, and payment between Clients and Service Providers.
Mendly is not a party to any service agreement between a Client and a Service Provider. Mendly does not employ, direct, or supervise Service Providers and is not responsible for the quality, safety, legality, or suitability of any services performed through the Platform.
To use the Platform, you must register an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You must notify us immediately at support@mendlyglobal.com if you become aware of any unauthorised use of your account. Mendly will not be liable for any loss or damage arising from your failure to comply with this obligation.
You may not create more than one account without Mendly’s prior written consent, and you may not transfer your account to any other person.
Service Providers may access the Platform under the following subscription tiers. All pricing is in South African Rand (ZAR) and is exclusive of VAT where applicable.
Mendly reserves the right to amend subscription pricing with 30 days’ written notice to affected Service Providers. Continued use of the Platform after such notice constitutes acceptance of the revised pricing.
As a Service Provider, you agree to:
Mendly reserves the right to suspend or permanently terminate a Service Provider’s account, with or without prior notice, in the following circumstances:
Where reasonably practicable, Mendly will provide the Service Provider with notice of the grounds for suspension and an opportunity to respond before a final decision is made. Mendly’s decision on account suspension or termination is final.
When you submit a booking request through the Platform, you are making an offer to the Service Provider to engage their services on the terms set out in the booking. A binding booking is created only when the Service Provider accepts your request and you receive a confirmation notification from the Platform.
At the time of booking, you will be required to pay a deposit via the Platform as security for the booking. The deposit amount will be clearly displayed before you confirm the booking. The remaining balance is payable to the Service Provider directly upon satisfactory completion of the service, unless otherwise agreed.
As a Client, you agree to:
The following cancellation policy applies to all bookings made through the Platform:
If you cancel a booking request before the Service Provider has accepted it, you will receive a full refund of any payment made. The refund will be processed to your original payment method within 5–10 business days.
If you cancel a booking after the Service Provider has accepted it, the deposit paid at the time of booking will not be refunded. A portion of the deposit will be retained as an administration fee by Mendly, and the remainder will be disbursed to the Service Provider as compensation for the cancellation. The exact amounts will be displayed at the time of cancellation.
If a Service Provider cancels an accepted booking, the Client will receive a full refund of any amounts paid through the Platform. Repeated cancellations by a Service Provider may result in account suspension in accordance with Section 4.3 of these Terms.
All payments processed through the Platform are handled by PayFast, our third-party payment processor. By making a payment on the Platform, you agree to PayFast’s terms of service and privacy policy.
Mendly acts solely as a payment facilitator. Mendly does not hold client funds on its own account. Deposits collected at the time of booking are held securely by PayFast and are disbursed to the Service Provider following the expiry of the dispute window described in Section 8, less any applicable platform fees.
Service Providers are responsible for all tax obligations arising from payments received through the Platform, including income tax and VAT where applicable. Mendly does not provide tax advice and is not responsible for a Service Provider’s tax compliance.
Following the completion of a booking, both the Client and the Service Provider have a 3-day (72-hour) dispute window within which to raise any concerns regarding the service performed. No funds will be disbursed to the Service Provider until this window has expired or any active dispute has been resolved.
If a dispute is raised within the dispute window, Mendly will act as adjudicator. Both parties will be given the opportunity to submit evidence and representations. Mendly will make a decision based on the information provided and its decision will be final and binding. Mendly’s adjudication is provided as a service to users of the Platform; it does not constitute legal advice or arbitration under the Arbitration Act.
Mendly reserves the right to withhold, reverse, or redirect payments as part of the dispute resolution process. Mendly’s adjudication decisions may be escalated to formal legal proceedings by either party, but Mendly itself will not be a party to such proceedings unless it is a named respondent.
Following each completed booking, both Clients and Service Providers may submit a rating and review. Ratings and reviews must be honest, accurate, and based on genuine experience. You may not submit reviews that are defamatory, abusive, or designed to manipulate ratings fraudulently.
Mendly reserves the right to remove reviews that violate these standards. Ratings form part of the trust and safety infrastructure of the Platform and may affect the visibility and standing of Service Provider profiles.
All intellectual property rights in the Mendly Platform, including but not limited to software, design, text, graphics, logos, trademarks, and data compilations, are owned by or licensed to Mendly (Pty) Ltd. Nothing in these Terms grants you any right, title, or interest in or to any Mendly intellectual property.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purposes. You may not copy, modify, distribute, sell, sublicence, reverse engineer, or otherwise exploit any part of the Platform without Mendly’s prior written consent.
By submitting content to the Platform (including profile information, photos, and reviews), you grant Mendly a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display such content for the purpose of operating and promoting the Platform.
To the maximum extent permitted by applicable law, Mendly’s liability to you for any claim arising out of or in connection with your use of the Platform is limited as follows:
Nothing in these Terms limits or excludes Mendly’s liability for fraud, gross negligence, or any liability that cannot be excluded under applicable South African law.
You agree not to use the Platform to:
You may terminate your account at any time by contacting us at support@mendlyglobal.com. Upon termination, your access to the Platform will be deactivated and your personal information will be handled in accordance with our Privacy Policy.
Mendly reserves the right to suspend or terminate your account at any time, with or without notice, for material breach of these Terms or for conduct that Mendly reasonably believes is harmful to other users, third parties, or the Platform.
Any outstanding financial obligations (including unpaid subscription fees) remain payable upon termination. Termination does not affect any rights or obligations that arose prior to the date of termination.
These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions.
You consent to the exclusive jurisdiction of the courts of KwaZulu-Natal, South Africa for the resolution of any dispute arising from these Terms or your use of the Platform, subject to Mendly’s right to seek urgent interdict or injunctive relief in any competent jurisdiction.
Mendly reserves the right to amend these Terms at any time. Where changes are material, we will notify you via email or a prominent notice on the Platform at least 14 days before the amended Terms take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.
For queries relating to these Terms, please contact:
These Terms of Service are effective as of 1 March 2026 and replace all prior versions. Mendly (Pty) Ltd — Republic of South Africa.