Safety on Mendly
Mendly is built around three things: verified providers, protected payments, and a clear path when something goes wrong. Here’s how each one works.
Provider verification
Every Standard Track service provider on Mendly is verified before they can accept jobs. We check identity documents, business registration where applicable, and any required trade certifications. Community Track providers are vetted with a lighter-weight review and are clearly labelled in search results.
Protected payments
All deposits are processed through PayFast on a hosted, encrypted page. Mendly never receives or stores your card details. Your payment is only released to the service provider after the work is complete and any dispute window has passed.
Disputes & refunds
If a job doesn’t go to plan, you can raise a dispute directly from your booking. Mendly’s operations team reviews evidence from both sides and works with PayFast to issue refunds where appropriate. We aim to resolve every dispute within seven business days.
Reporting safety concerns
If you feel unsafe at any point during a booking, contact us immediately at support@mendlyglobal.com or call +27 87 550 1120. For emergencies, please contact local emergency services first.
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